Contact Us

Last Updated: July 17, 2026

We value your feedback and are here to assist you with any questions, concerns, or inquiries you may have. Please do not hesitate to reach out to us using any of the methods below.

Our Contact Information

When to Contact Us

You may contact us for any of the following reasons:

• Questions about our products, pricing, or availability
• Assistance with placing an order or checking out
• Order status inquiries and shipping updates
• Returns, exchanges, or refund requests
• Issues with your order, including damaged or defective products
• Questions about our policies or your account
• General feedback or suggestions

Response Time

We strive to respond to all inquiries as quickly as possible. Our typical response times are:

• Email: Within 1–2 business days
• Phone: During service hours, we aim to answer calls promptly. If you reach our voicemail, please leave a message with your name, order number (if applicable), and a brief description of your inquiry, and we will return your call within 1 business day.

Please note that we are closed on weekends and federal holidays. Inquiries received outside of our service hours will be addressed on the next business day.

Contact Form

A contact form is available at the bottom of this page for your convenience. Please fill out the form with your name, email address, order number (if applicable), and a detailed description of your inquiry, and we will get back to you as soon as possible.

Before You Contact Us

To help us assist you more efficiently, please have the following information ready when you contact us:

• Your order number (if you have placed an order)
• The email address used for your order
• A clear description of your question or issue
• Any relevant photos or documentation (for product issues or returns)

Privacy

Any information you provide to us when contacting us will be handled in accordance with our Privacy Policy. We will use your contact information only to respond to your inquiry and will not share it with third parties for marketing purposes without your consent.

We appreciate your interest in Ridstaar and look forward to assisting you. Thank you for choosing us, and we hope you enjoy your shopping experience on our website.