Ebike Warranty

Last Updated: July 17, 2026

1. How to Apply for Warranty

Ridstaar warranty claims can be fulfilled by submitting a request via email to info@ridstaar.it.com (please include your order number), which is required to replace parts under warranty. You may also submit a warranty request through the contact form on our Contact Us page. Support tickets allow direct contact with our customer service team via email. After submitting a request, you will receive a response within 48 hours.

As part of the warranty process, you may be required to perform tests and send photos or video footage to our team so they can diagnose the problem and provide the best solution. An example of this would be testing a battery with a voltmeter and submitting a picture of the result via email. Ridstaar will assess your case and guide you through any testing we may require.

A) What Will We Do?

If a component is deemed defective due to a manufacturing defect and not caused by user error, we will issue a replacement part. We will replace any parts deemed damaged during shipping – shipping damage must be reported to us within 7 days of delivery via a warranty request.

We can also authorize reimbursement for repairs at local bike shops up to $200, if determined by our customer service team. Any unauthorized repairs or alterations are not covered by the warranty. Any unauthorized alterations to the bike will also void the warranty.

B) What Won‘t We Do?

Ridstaar will not replace any part without first seeing clear photo or video evidence of the damaged part. We will not provide warranty service for second-hand or subsequent owners. We will not replace any parts damaged by the user (including accidents, misuse, or improper handling). We will not pay for any third-party service or part replacement unless agreed upon prior to the repair. If the owner uses their own shipping service to return a part, Ridstaar is not responsible for any damage that may occur during shipping. For more information, please review our Return & Refund Policy. We will not provide any warranty service for owners who have not purchased directly from ridstaar.it.com.

2. Warranty Conditions

Our customer service team is directly responsible for warranty information. They are more than happy to work with you on the terms shown below.

This warranty applies only to the original owner of a Ridstaar e-bike. This warranty is limited to a one-time replacement of defective parts at Ridstaar‘s sole discretion. This warranty does not cover damage caused by:

• Failure to follow the instructions in the owner’s manual
• Acts of God, accident, misuse, neglect, or abuse
• Commercial use
• Alteration or modification
• Improper assembly
• Normal wear and tear
• Installation of parts or accessories not originally designed for or compatible with the bike
• Operator error
• Water damage, extreme riding, or stunt riding
• Improper subsequent maintenance

An entire replacement bike will only be issued in extreme cases. In such cases, the original bicycle must be sent to our facility for inspection before the new bicycle is sent out. If the issue can be resolved through repair, we may choose that option rather than sending a new bike.

This warranty does not cover accessories, consumables, or normal wear and tear parts. Ridstaar is not responsible for any damage, faults, or losses arising from any unauthorized servicing or use of unauthorized components.

Shipping damage must be reported to Ridstaar within 7 days of delivery via a warranty request. These can be submitted on our Contact Us page.

In no event shall Ridstaar be liable for any direct, indirect, or consequential damages, whether based on contract, warranty, negligence, or product liability in connection with its products, including but not limited to: personal injury, property damage, or economic loss.

For situations where the warranty policy may not apply, Ridstaar may charge a minimum service fee and replacement parts fee. All exchanges are limited to one per item. All separate shipping charges for warranty purposes must be prepaid and insured by the customer. Ridstaar is not responsible for lost inbound packages.

Ridstaar reserves the right to void this warranty where applicable. Ridstaar reserves the right to update and modify its warranty at any time. Notice of these changes may or may not be provided.

Every electric bicycle purchased from ridstaar.it.com is covered by our manufacturer‘s limited warranty against defects in materials or workmanship to the original owner, including the following individual components:

A) 2-Year Limited Warranty

Structural defects in the frame material or welding are covered for two years from the original purchase date.

B) 1-Year Limited Warranty

The following components are covered for one year from the date of purchase:

Exclusions: This warranty does not cover issues resulting from accidents, misuse, unauthorized repairs, modifications, improper assembly, or self-installations.

C) No Warranty – Accessories

Please note that accessories are not covered by our warranty policy and are not eligible for return under this warranty.

D) Items Subject to Normal Wear

Items worn due to normal use are not covered under warranty. These items include, but are not limited to:

Maintenance and replacement of these parts is the responsibility of the bicycle owner.

3. Claims

All claims under this warranty must be made through Ridstaar. Proof of purchase (order number) is required for any warranty claim. Before making a warranty claim, we recommend that you contact our customer service team, as there may be an easy solution to your problem.

Valid warranty claims will be processed by Ridstaar within the applicable warranty period from the date of original purchase. Warranty claims can be submitted via email to info@ridstaar.it.com or through the contact form on our Contact Us page.

A) Shipping Damage Claims

Inspect your product immediately upon arrival. Shipping damage claims are extremely time sensitive. We will not accept shipping damage claims more than 7 days after receipt of the product.

Before you sign for the shipment, please take note of any visible damage to your product on the delivery receipt. Take photos of any damage found and date the photos if possible. Keep all packaging and documents until the inspection process is complete. Report damage claims via email or the contact form on our Contact Us page within 7 days of delivery to Ridstaar.

B) Credit Card Chargebacks

If a credit card chargeback of any amount is issued against an order for any reason, and the customer still owns the product from said order, the warranty will be suspended until the chargeback is resolved.

4. Parts Exchange

In the event that a replacement part needs to be sent within the warranty period, Ridstaar may request that the defective part be sent back to our facility, at Ridstaar‘s discretion. The faulty part must arrive at our facility before a replacement part can be shipped, unless we have provided a prepaid return label.

As authorized by Ridstaar, we may provide a prepaid return label to return and replace the faulty part. If a prepaid return label is issued for a customer, prompt return of the faulty part (within 10 days) is required unless previously discussed with our customer service team.

Upon receipt of defective/returned parts, they will be inspected. Ridstaar reserves the right to deny a claim or demand payment if parts are found to have been damaged beyond the scope of normal wear. Failure to comply with the terms listed in this section may result in denial of service, voiding of the warranty, and/or permanent cancellation of the order.

5. Disclaimer

Riding any type of bicycle has inherent risks that cannot be predicted or avoided. These hazards can result in serious accidents, injury, or even death. It is the rider‘s responsibility to know, be educated, and be prepared to ride in a safe manner.

Ridstaar strongly recommends that all customers have their bicycles inspected and tested by a certified bicycle mechanic prior to their first ride. A thorough inspection of every component on your bike will help ensure the bike is safe to ride.

Ridstaar does not warrant that the brakes, shifters, motor, stem, rims, spokes, derailleurs, forks, or any other component on the bicycle will arrive fully secured and adjusted.

Before each ride, thoroughly inspect the bike to ensure all components are properly adjusted and secured.

Ridstaar will not be liable for any damage or consequences arising from the improper use, negligence, or improper assembly of its bikes. This includes, but is not limited to, personal injury, property damage, economic loss, serious accident, or death.

6. Bicycle Performance Disclaimer

The top speed and range listed for each bike are estimates and are not a guarantee of expected performance. Many factors can affect a bike‘s performance, including but not limited to:

• Pedal Assist System (PAS) rating
• Rider weight
• Cargo weight
• Terrain type
• Slope gradient
• Pedal use
• Wind conditions
• Temperature
• Tire pressure

Under different conditions, different range and top speeds may be achieved that differ from the estimates we have listed.

7. Customer Relations

Customer satisfaction is one of Ridstaar’s top priorities. We work very hard to make sure all of our customers are satisfied with their purchases. Circumstances may arise where a mutually agreeable solution cannot be reached.

We understand that when you contact one of our customer service representatives (via email or our contact form), something went wrong and a solution is needed. We will work with you to ensure the issue is resolved in the most timely manner. Given our willingness to help you, we do need your assistance, cooperation, and patience to resolve the issue. We strive to provide a respectful and friendly customer service experience and expect the same kindness and respect in return.

Rude, vulgar, or threatening language directed at our employees or customer service representatives will not be tolerated. A warning will be issued should this unfortunate situation arise. If rude, vulgar, or threatening behavior persists, Ridstaar reserves the right to refuse service, void the warranty, issue a refund, and/or permanently cancel the order. We sincerely wish to avoid such situations if possible.

Contact Us

If you have any questions about this Warranty Policy or need to submit a claim, please contact us at:

• Email: info@ridstaar.it.com
• Phone: +1 757-603-0149
• Address: 10631 Rosies Run, Chester, VA 23831, United States
• Service Hours: Monday through Friday, 9:00 AM to 6:00 PM (EST)

Please visit our Contact Us page to use our contact form. We appreciate your trust in Ridstaar and are committed to ensuring your satisfaction with our products.