Last Updated: July 17, 2026
At Ridstaar, we strive to make your shopping experience as smooth and secure as possible. This Payment Policy outlines the payment methods we accept, how payments are processed, and important information about transaction security and transparency.
Accepted Payment Methods
We accept the following payment methods for all orders placed on our website:
| Payment Method | Description |
| Visa | Credit and debit cards issued by Visa |
| MasterCard | Credit and debit cards issued by MasterCard |
| PayPal | Online payment service that allows you to pay using your PayPal balance, bank account, or credit card linked to your PayPal account |
We do not accept cash, checks, money orders, or any other payment methods not listed above.
Payment Processing
When you place an order, your payment method will be charged at the time of checkout. We do not charge any additional processing fees or surcharges for using any of the accepted payment methods.
PayPal Payments
If you choose to pay with PayPal, you will be redirected to the PayPal website to complete your transaction. You will be asked to log in to your PayPal account and authorize the payment. Once the payment is authorized, you will be redirected back to our website to confirm your order. PayPal payments are subject to PayPal‘s terms and conditions.
Pricing and Charges
Product Prices
All product prices listed on our website are in U.S. Dollars (USD). Prices are clearly displayed on each product page and in your shopping cart. We reserve the right to change prices at any time, but such changes will not affect orders that have already been placed and confirmed.
Taxes
We do not collect or charge sales tax, value-added tax (VAT), or any other taxes on orders. The price you see at checkout is the total price you will pay.
Shipping Costs
We offer free standard shipping on all orders to the continental United States. No shipping fees are added to your order.
No Hidden Fees
We are committed to full transparency in pricing. There are no hidden fees, service charges, or surcharges added to your order. The total amount displayed at checkout is the final amount you will be charged.
Payment Security
We take the security of your payment information seriously. Our website uses Secure Sockets Layer (SSL) encryption technology to protect your payment information during transmission. This technology encrypts your information so that it cannot be read by unauthorized parties.
When you make a payment, your payment information is transmitted directly to our secure payment processors. We do not store your full credit card or debit card numbers on our servers. PayPal transactions are processed entirely through PayPal‘s secure platform.
Payment Authorization and Verification
When you place an order, we may verify your payment information to prevent fraud and ensure the security of your transaction. This verification may include:
- Confirming that the billing address you provided matches the address on file with your payment card issuer.
- Checking for any suspicious activity associated with your payment method.
- Requesting additional information to confirm your identity.
If we are unable to verify your payment information, we may contact you for additional information or cancel your order.
Failed Payments
If your payment is declined or fails to process, please check the following:
- Ensure that your payment card has sufficient funds available.
- Confirm that the billing address and card details you entered are correct.
- Contact your bank or card issuer to check for any restrictions on your card.
If your payment continues to fail, you may use an alternative payment method or contact us for assistance.
Refunds
Refunds are processed in accordance with our Return & Refund Policy. Refunds will be issued to the original payment method used for the purchase. Please allow 7–10 business days for the refund to appear in your account after we have processed it.
Contact Us
If you have any questions or concerns about this Payment Policy or encounter any issues with payment, please contact us at:
- Email: info@ridstaar.it.com
- Phone: +1 757-603-0149
- Address: 10631 Rosies Run, Chester, VA 23831, United States
- Service Hours: Monday through Friday, 9:00 AM to 6:00 PM (EST)
Please visit our Contact Us page to use our contact form. Thank you for considering Ridstaar for your e-bike needs. We look forward to serving you.